Nugget: “Anything that is wasted effort represents wasted time. The best management of our time thus becomes linked inseparably with the best utilization of our efforts.”~ Ted W. Engstrom
Reflection drill: Before you make a call, ask yourself whether calling is the most time-effective step at this time.
Why it matters: Create systems to maximize time — yours & others. Use your next phone call as one more demonstration of your commitment to a system that respects everyone’s time.
Thinking drill: Is this the best time to call, or would it be better to get a little more information first?
Would it be best to make a call now, or to combine it later with other questions?
How can you make every phone call a successful completion?
What’s your take away?
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